Privacy Policy

Effective Date: January 1, 2024

Welcome to our Bulgarian cuisine restaurant website. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website or use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Make a reservation through our online booking system
Subscribe to our newsletter or promotional communications
Contact us through our inquiry forms
Participate in surveys, contests, or promotional activities
Leave reviews or feedback about our services

Types of personal data collected may include: name, email address, phone number, dietary preferences, special occasion details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain technical information including:

IP address and geographical location
Browser type, version, and operating system
Pages visited, time spent on pages, and navigation patterns
Referring website and search terms used
Device information and screen resolution

2. How We Use Your Information

We process your personal information for the following legitimate purposes:

Service Provision

Processing and confirming restaurant reservations
Communicating about your booking details and special requests
Providing customer support and responding to inquiries
Accommodating dietary restrictions and preferences

Marketing and Communications

Sending newsletters about seasonal menus and special events
Informing you about promotional offers and discounts
Sharing information about Bulgarian cultural events and celebrations
Conducting customer satisfaction surveys

Website Improvement

Analyzing website usage patterns and user behavior
Optimizing website performance and user experience
Developing new features and services
Ensuring website security and preventing fraud

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

        Consent: When you explicitly agree to receive marketing communications
Contract Performance: To fulfill reservation agreements and provide requested services
Legitimate Interest: For website analytics, security, and business operations
Legal Obligation: To comply with applicable laws and regulations

    

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers: With trusted third-party vendors who assist in website operations, payment processing, or email communications
Legal Requirements: When required by law, court order, or government regulation
Business Protection: To protect our rights, property, or safety, or that of our customers
Business Transfers: In connection with any merger, acquisition, or sale of business assets

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

SSL encryption for all data transmissions
Secure server infrastructure with regular security updates
Access controls limiting employee access to personal data
Regular security audits and vulnerability assessments
Data backup and recovery procedures

6. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal information:

        Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Opt-out of certain data processing activities
Right to Withdraw Consent: Revoke previously given consent

    

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

Reservation data: Retained for 2 years for operational and legal purposes
Marketing communications: Until you unsubscribe or withdraw consent
Website analytics: Anonymized data retained for statistical analysis
Legal compliance: As required by applicable laws and regulations

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

Essential Cookies: Required for basic website functionality
Performance Cookies: Help us understand how visitors interact with our website
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

9. International Data Transfers

If we transfer your personal data outside the European Economic Area, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

12. Your Choices

You have several options regarding your personal information:

Opt-out of marketing communications at any time
Adjust your browser settings to control cookies
Request access to or deletion of your personal data
Update your preferences through your account settings

Important: This Privacy Policy applies only to information collected through our website and does not cover information collected offline or through third-party websites linked from our site.

By using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Thank you for trusting us with your personal information as we serve you authentic Bulgarian cuisine and hospitality.