Effective Date: January 1, 2024
By accessing and using our Bulgarian cuisine restaurant website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our establishment. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
Users must provide accurate and complete information when making reservations or placing orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Users must not engage in any activity that could harm our restaurant's reputation, interfere with our operations, or violate applicable laws. Any fraudulent, abusive, or illegal conduct will result in immediate termination of services and potential legal action.
You agree to use our services only for lawful purposes and in accordance with these terms. Harassment of staff, other customers, or inappropriate behavior on our premises or through our digital platforms is strictly prohibited.
Our restaurant services are subject to availability and operational hours. We reserve the right to modify menu items, prices, and operating schedules without prior notice. Reservations are not guaranteed and may be subject to cancellation due to unforeseen circumstances, capacity limitations, or force majeure events.
Delivery and takeout services are limited to designated geographical areas and may be suspended during adverse weather conditions or operational constraints. We do not guarantee specific delivery times, though we strive to meet estimated timeframes.
All content on our website, including but not limited to text, images, logos, recipes, menu descriptions, and multimedia materials, are protected by copyright and trademark laws. These materials are the exclusive property of our restaurant or our licensed partners. Unauthorized reproduction, distribution, or commercial use of our intellectual property is strictly prohibited and may result in legal action.
Our traditional Bulgarian recipes and unique culinary preparations constitute proprietary trade secrets. Any attempt to replicate or commercially exploit our recipes without explicit written permission is forbidden.
Our restaurant's liability is limited to the maximum extent permitted by law. We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability for any claim shall not exceed the amount paid for the specific service in question.
While we maintain high food safety standards, we cannot guarantee that our food will be suitable for individuals with specific allergies or dietary restrictions. Customers must inform us of any allergies or dietary requirements, and consumption is at their own risk.
We collect and process personal information in accordance with applicable privacy laws. Your personal data is used solely for service provision, order processing, and customer communication. We implement appropriate security measures to protect your information and do not sell or share personal data with unauthorized third parties.
All payments must be made in full at the time of service or as specified in our payment policies. We accept various payment methods, and all transactions are processed securely. Prices are subject to change without notice, and applicable taxes will be added to all purchases. Refunds are provided only in accordance with our specific refund policy.
Any disputes arising from these terms or our services shall first be addressed through good-faith negotiations. If resolution cannot be reached amicably, disputes will be resolved through binding arbitration in accordance with local arbitration rules. The arbitration shall be conducted in English, and the decision shall be final and binding on all parties.
These terms are governed by local jurisdiction laws, and any legal proceedings must be initiated within one year of the dispute arising.
We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website with a new effective date. Continued use of our services after modifications constitutes acceptance of the revised terms. We may terminate or suspend services to any user who violates these terms without prior notice.